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Service Subscribtions & Refund Policy

Keepface service subscriptions

Keepface may offer a number of different Service subscription plans, including promotional subscriptions or subscriptions with various features and functionality or limitations. By purchasing a Service subscription, you acknowledge that you are subscribing to our Service and agree to be charged the applicable Service subscription fees and any additional applicable fees. In order to purchase a Service subscription, you must already be a registered user with a valid User Account and User ID. We reserve the right to modify, terminate or otherwise amend the Service subscription plans that may be offered. When you purchase or upgrade your Service subscription, your User Account should be updated within three (3) business days.

Keepface subscription billing

By purchasing a monthly Service subscription, you agree that Keepface may submit monthly charges at the then current subscription price without further authorization from you until you provide prior notice that you wish to terminate your monthly Service subscription, or you wish to change your payment method.

By purchasing an annual Service subscription (if available), you agree that Keepface may submit the then current annual Service subscription price in twelve (12) equal monthly charges without further authorization from you, until you provide prior notice that you wish to terminate your annual Service subscription, or you wish to change your payment method. Service subscriptions can be cancelled at any time.

As used in this Agreement, “billed” or “billing” shall indicate either a charge or debit, as applicable, against the agreed upon payment method. The Service subscription will be billed at the beginning of the payment period of your Service subscription and each month thereafter unless and until you cancel your Service subscription. Keepface will automatically charge or debit your payment method each month on the calendar day corresponding to the commencement of your Service subscription or within two-three (2-3) business days of such date. You acknowledge that the amount billed each month may vary from for reasons that may include without limitation differing amounts due to overages, additional fees, promotional offers or upgrades/downgrades to different Service subscription plans offered by Keepface, and you authorize us to charge or debit your payment method for such varying amounts. We may change the Service subscription fees and charges in effect, or add new fees and charges from time to time, but we will give you advance notice of these changes by email or via notification through your User Account. If your payment method reaches its expiration date and/or you do not renew your Service subscription, we reserve the right to terminate or limit your access to certain features and functionality that are available with valid Service subscriptions. For clarification purposes, the Service subscription fees will be billed in addition to any applicable Influencer Payment (and related fees) as defined above.

Subscription auto-renewal

Your Service subscription will automatically extend for successive renewal periods of the same duration as the Service subscription term that you have purchased. You may cancel your Service subscription at any time through your User Account on the Platform. If you decide to cancel your Service subscription, your subscription will not be renewed after your then-current term expires. Your non-termination and continued use of your Service subscription reaffirms that Keepface is authorized to charge or debit your payment method for the applicable amount of the Service subscription.

Subscription cancellation policy

You are entitled to cancel your Service subscription at any time and without further charge. Should you wish to cancel your Service subscription, you must do so through your User Account on the Platform. You will receive a cancellation confirmation notification from us. It will take up to 2-3 business days to process your cancellation request. Once your cancellation request has been processed, you will no longer be charged for any future Service subscription fees unless you decide to purchase a Service subscription again in the future. If you cancel your Service subscription prior to the expiration of your then-current term, you will not be eligible nor will you receive a prorated refund or any portion of the Service subscription fee paid for the then-current subscription period, however, you may continue to use your Service Subscription and all the applicable features and functionality until the end of your then-current subscription term. Once you cancel your Service subscription, you will no longer have access to nor will you be able to use any of the features and/or functionality available through a Service subscription.

Services subscription refund policy

No refunds will be provided for any purchase of a Service subscription, nor will Keepface provide refunds or credits for any partial-month subscription periods.